Introduction
Pure et Pro Co., Ltd. is committed to protecting the earth and skin, and continues to challenge itself to create better products.
We also believe that ensuring an environment where employees can work with peace of mind leads to building trusting relationships with our customers.
Based on this philosophy, our company has established the "Basic Policy on Customer Harassment" as follows.
Definition of Customer Harassment
At our company, customer harassment is defined as
"Seriously disruptive behavior by customers or others towards employees that harms the working environment of employees."
This is our definition.
Actions Covered
(The following are examples and are not limited to these)
・Verbal abuse and threatening behavior such as intimidation, shouting, insulting remarks, defamation, and denial of personality
・Acts of violence such as hitting, kicking, throwing objects, or grabbing arms
・Acts that restrict employees' actions, such as excessively repeated requests for the same content, prolonged phone calls, lingering, or detention
・Slander and unauthorized posting of personal information on social media and the internet
・Demands for apologies or punishment without reasonable grounds
・Demands for product returns or exchanges without legitimate reasons
・Demands for service provision or monetary compensation without legitimate reasons
・Acts such as stalking or lying in wait
・Other words and actions that harm the working environment, including sexual harassment
Response to Customer Harassment
・If customer harassment is confirmed, we will prioritize the safety of our employees and respond firmly. If necessary, we may suspend the provision of products/services and related responses.
・In malicious cases, we will consult with specialized organizations such as the police and lawyers and respond strictly, including legal action.
・We will establish a system for consultation and reporting regarding customer harassment.
・We will provide care and appropriate support to employees who have been victims, both mentally and physically.
About the establishment of a recording environment
From the perspective of preventing customer harassment and ensuring safety, our company has established a recording environment, including the installation of surveillance cameras and audio recording.
These operations are conducted appropriately in compliance with laws and related guidelines.
Furthermore, they are not intended for unauthorized surreptitious filming or eavesdropping, but are used exclusively for preventing trouble and confirming facts.
In the event of a problem, we have established a system where the General Affairs Department and the President's Office will be present to confirm and verify the content.
Request to Customers
Our products and services are used by many customers with their understanding and cooperation.
In the unlikely event that actions corresponding to customer harassment are confirmed, we will respond based on this policy.
We kindly ask for your understanding and cooperation to ensure that all customers can use our services with peace of mind.